Terms
& Conditions
Order
Processing
Due to the handcrafted nature of our products,
please allow 10-14 days for delivery.
Orders will be processed and shipped
earlier if possible.
If an item is out of stock, you will be
notified by email and have the choice to
backorder the item.
*Please
note that TEXAS residents will be charged
sales tax of 8.25% on all orders and will be
applied to your shopping cart at checkout.
Custom
Orders
Custom, Group, and Event Orders require a 12
piece minimum and a $10 one-time customizing
fee for each customized candle. We will work
with you closely creating your own custom
Tartan Candle, including design, scent and
color, to ensure your complete satisfaction.
You will receive a photo proof via email of
your custom Tartan Candle prior to production
.This proof will require your approval. Your
order will not be processed until you are
completely satisfied and your proof is
approved. Because these items are custom made,
returns will not be permitted. Please note
that we do not participate in private labels.
Returns
Any non-customized merchandise may be returned
in its original condition and packaging,
accompanied with its receipt, within 15 days
of purchase.
If
any item is damaged upon arrival, please keep
all packaging and items purchased and contact
us within 15 days of purchase so we may make
arrangements to have items returned to us and
replaced.
Please
email orders@tartancandles.com to obtain a return authorization
number and return shipping instructions. Items
returned without a return authorization number
will not be processed.
Please
use a traceable shipping method to return your
merchandise and insure the package. Tartan
Candle Company will not be responsible for
lost or damaged goods during return shipment.
Upon receipt and inspection of your returned
product, you will be refunded the cost of
merchandise. Please note that shipping charges
will not be credited.
Wholesale
Orders
Our minimum wholesale order is $150.00. Due to
the size of wholesale orders, please allow 3-4
weeks for delivery. Please contact me at angela@tartancandles.com
for more information!
General
Policies
* We reserve the right to refuse service, or
cancel orders at our discretion.
* Our ordering system is fully automated. If
you purchase an item through our site, your
payment will be processed immediately.
* Any refunds administered may take up to
seven (7) days to credit to the customer's
account.
Privacy
Statement
We will not sell or give any of your personal
information to third parties for any purpose.
We do send notices to our customers about new
arrivals and coupons, sales etc.. If you do
not wish to receive this marketing email, you
simply need to reply "unsubscribe"
to your first notice and your email will be
automatically and permanently deleted from our
marketing email list. Credit card details are
not stored in your profile or on our servers,
they are only used for processing orders, you
must re-enter your credit card number for each
order.
Disclaimer
Candle
care and burning is a responsibility.
Please use caution and care when
burning. Tartan
Candle Company will NOT
be responsible for damages, injuries or loss
of any kind due to your use and/or lack of
care or attention when burning our candles.
Your purchase from Tartan Candle
Company indicates your acceptance of this
information and our policies.
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